Devices provided by Reboot are covered by device insurance.
Unless damage is intentional or otherwise excluded, insurance may apply to repair costs resulting from accidental damage or unforeseen incidents.
Customer Responsibility
When insurance applies, the following charges may be required:
- Deductible: Up to ¥5,000 (plus 10% consumption tax)
- Insurance Claim Handling Fee: ¥1,000 (plus 10% consumption tax) per incident
The insurance claim handling fee is charged for each incident reported.
Examples of Covered Incidents
- Cracked screen caused by accidental drops
- Accidental physical damage
- Other accidental incidents covered under the insurance program
Coverage is subject to review and approval based on the nature of the damage.
Examples of Non-Covered Incidents
- Intentional damage
- Loss of the device
- Theft
- Fraudulent activity
- Other circumstances specified in Reboot's Terms of Use
Need Repair or Support?
If your device is damaged or malfunctioning, please contact the Reboot Support Team through the "Submit a Request" page.
If the incident is not covered by insurance, repair costs, disposal fees, or replacement device procurement costs may be charged in accordance with Article 11 of Reboot's Terms of Use.