To request to repair your subscription device, please follow the Repair Procedures below.
We'll deliver a box with a return label. No shipping fee will be billed.
Repair Procedure
- Get a support number by contacting Reboot Support
- Submit a repair request via Reboot Device Repair form.
- Receive the device shipping box with a label.
- Factory reset the device (see below for resetting procedure)
- Take out your SIM card.
- Place the device and its accessories inside the device shipping box.
- Attach a shipping label on the surface of the return box.
- Seal the lid of the box using an enclosed sticker.
- Ship the device to Reboot.
▼Click here to request for device repair▼
Device Reset Instructions
The reset procedures vary depending on your device model. Please refer to the appropriate instructions below:
When returning your device, please ensure that all passwords, locks, and security settings configured by you are removed or disabled. This includes Activation Lock on Apple devices and Factory Reset Protection (FRP) on Android devices.
The Reboot support team will contact you when any additional cost occurs.