Reboot devices are insured except in the case of intentional damage.
For accidents and normal damages:
・Deductible per user per device - 5,000JPY (+consumption tax 10%)
・Handling fee per accident/claim - 1,000JPY (+consumption tax 10%)
*Each time a claim is handled, a 1,000JPY (+tax 10%) handling charge will be charged.
For other unforeseen damages and issues, please check our Terms of Use section 11 for details.
If you need to request a repair or any other assistance for your subscription device, contact our Support team and we'll get the issue resolved quickly!