How to Reset (Factory Reset) Your Device

This page explains how to reset your device.
Please select the appropriate option based on your device type.

■ For iPhone Users / Reset iPhone

Please complete all of the following steps:
① Sign out of iCloud, ② Reset (erase) the iPhone, and ③ Remove the SIM card.

① How to Sign Out of iCloud

Your Apple ID password is required.
Please back up any necessary data in advance.

1. From the Home screen, tap “Settings”
2. Tap “(your name)”
3. Scroll to the bottom and tap “Sign Out”
4. Enter your Apple ID password and tap “Turn Off”
5. Tap “Sign Out” in the top right corner

※If you reset the device without signing out of your Apple ID, Activation Lock may be enabled. Please make sure to sign out in advance.

② How to Reset (Erase) the iPhone

Be sure to select “Erase All Content and Settings” when resetting the device.

1. From the Home screen, tap “Settings”
2. Tap “General”
3. Scroll to the bottom and tap “Transfer or Reset iPhone”
4. Tap “Erase All Content and Settings”
5. On the [Erase This iPhone] screen, tap “Continue”
6. Tap “Erase iPhone”

③ Removing the SIM Card

1. Prepare a SIM eject tool
2. Insert the tool into the small hole next to the SIM tray on the side of the device
3. Pull out the SIM tray and remove the SIM card
4. Reinsert the SIM tray to complete the process

■ For Android Users / Reset Android

Please complete all of the following steps:
① Remove your Google Account, ② Reset (factory reset) the device, and ③ Remove the SIM card.

① How to Remove Your Google Account

Your Google Account password is required.
Please back up any necessary data in advance.

1. From the Home screen, open “Settings”
2. Tap “Passwords & accounts”
3. Tap “Google”
4. Select the Google Account you want to remove
5. Tap “Remove account”
6. On the confirmation screen, tap “Remove account”

※If you reset the device without removing your Google Account, Factory Reset Protection (FRP) may be activated and lock the device. Please make sure to remove your account in advance.

② How to Factory Reset the Device

Be sure to select “Erase all data (factory reset)” when resetting the device.

1. From the Home screen, open “Settings”
2. Tap “System”
3. Tap “Reset options”
4. Tap “Erase all data (factory reset)”
5. On the [Erase all data] screen, tap “Erase all data”
6. Follow the on-screen instructions to complete the process

③ Removing the SIM Card

1. Prepare a SIM eject tool
2. Insert the tool into the small hole next to the SIM tray on the side of the device
3. Pull out the SIM tray and remove the SIM card
4. Reinsert the SIM tray to complete the process